Disruptive Physician Behavior

DISRUPTIVE BEHAVIOR - MPLL:
The Professionals at MPLL define Medical Professional Disruptive Behavior as any communication, verbal or
nonverbal, that disrupts the accurate flow of information needed to perform patient care. 

-Medical Professionals [MPros] are passionate about providing excellent patient care, but cannot provide when
the system or others do not help reach that excellence. 

-MPros become understandingly frustrated and try to make thing work by pushing the system or others. 

-Traditional communication methods taught to the Disruptive MPro by very demanding mentors
ARE NO LONGER APPLICABLE AND CAUSE DISRUPTION.

-Modern communication techniques can be mastered if one learns the system's weaknesses and strengths. 
-MPLL teaches the MPro how to be heard and how to use the system to provide excellent patient care. 

DISRUPTIVE BEHAVIOR - American College of Physician Executives
The American College of Physician Executives* lists these types of behavior:

Degrading comments or insults
Discriminatory behavior
Inappropriate joking
Incompetence
Physical assault
Profanity
Refusal to cooperate with other providers
Refusal to follow established protocols
Retaliation
Spreading malicious rumorsv Substance abuse
Throwing objectsv Yellingv

 

*QuantiaMD
May 15, 2011
Disruptive Physician Behavior
By Owen MacDonald, Group Publisher, QuantiaMD
Foreword by Barry Silbaugh, MD, MS, FACPE, CEO, American College of Physician Executives